Shipping and Return Policy

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at dicomsolutions@sales.com.


Shipping 

Delivery shall be made at FOB shipping point of origin.

Seller’s responsibilities for the Equipment purchased pursuant hereto ceases and title and risk of loss passes to Customer upon delivery to the carrier.

In the event of loss, damage, injury or destruction after such delivery to the carrier, claims must be made against the carrier and not against Seller.

In no event shall any loss, damage, injury or destruction operate in any manner to release Customer from the obligation to make payments required herein.

Returns 

Unless a product is labeled “all sales final” at the time of purchase, all orders may be returned within 30 days for a refund.

In order to return or exchange (under the guidelines described below) all or part of your order, customer must contact us for a Return Merchandise Authorization number (RMA#). Call toll free (800) 949-8015 to obtain RMA # from a Seller’s representative.

All returned merchandise must be in the original packaging including manuals, accessories, cables, etc.

with the authorization (RMA#) clearly printed on the outside of the package.

Return requests must be made within 30 days of the receipt date.

All returns must be certified to be in good condition by one of our engineers before refund can be accepted.

If the product has been damaged, seller will assess the damage and will determine if the product is entitled to a refund.

All free items must be returned together with purchased items in order to receive a refund.

Any shipping and/or handling charges on the original order cannot be refunded. At our discretion,

we may levy a restocking fee of 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

Installation, training or professional services are NON-REFUNDABLE. Seller is responsible for shipping costs or damage on returned items.

Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery.

Since Seller cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.